Omen 32 FreeSync stopped working

[hamburglar]

I have an R9 Fury and an HP Omen 32 monitor. I was trying to configure some things and noticed FreeSync isn't working.

I've done a clean uninstall and reinstall of both my GPU driver and my monitor driver. I've also tested with a frame limiter of 72, 70, 65, 60, 55, 52, and 50 since the FreeSync range is 48-75. There is no difference between FreeSync on and off, the screen tearing is the same. I've also tried setting my refresh rate to both 60Hz and 75 Hz through the display adapter properties and it doesn't work in either. The Radeon program says FreeSync is recognized and gives me the range. I've tried the Windmill demo and it doesn't appear to be working in that either.

I'm not sure when it stopped working, but I know in the past it must have been working since I noticed a large difference between 49fps and 47 fps when it fell out of FreeSync range and stuttered and it was visually different.

[Echo_Lake]

@hamburglar
Thank you for posting on the HP Support Community.

What is the product number of your device? Use this link to find it: http://support.hp.com/us-en/document/c03754824

(Ensure you do not share any of your personal information such as serial, phone number, email ID, etc...).

the computer should support free sync to work on the monitor.

This document provides instructions on how to enable AMD FreeSync™ using AMD Radeon™ Software: https://community.amd.com/docs/DOC-1432 

Keep me posted for further assistance.