• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help in changing the screen resolution on HP Notebooks & Monitors Click here for the details.
Locked

‎05-05-2020 07:28 PM

HP Recommended
Product: Omen Ckit
Operating System: Microsoft Windows 10 (64-bit)

Just got my new Omen with GTX 1660 Graphic card.  I plug in and no video,  I can see lights and it is running but monitor does not recognize the pc.  I am using an adapter for HDMI to VGA.  Monitor works fine with other devices.  Tried an HDMI to HDMI cable too and nothing.    I did notice a 4 connector clip at the top left of the motherboard that was not connected.  Connected it and the PC will not boot at all.  If I let it sit upluged for a while without the connector plugged in, I get boot up but no video.  The graphic card is in tight.  Any help would be helpful  wish the has a motherboard manual for this thing included.

1 REPLY 1

‎05-13-2020 07:39 AM

HP Recommended

@mjsing2002

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

Does the monitor have HDMI port? If possible send me a picture of the ports on your Omen computer

 

To assist you better please provide me with the complete Omen details or the product number

 

You can refer to this Link: hp.care/2bygf7l for help in locating the Product Number.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.