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- HP Community
- Desktops
- Desktop Video, Display and Touch
- On-Screen Menus glitched

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03-18-2020 12:41 PM
I've had my monitor for about a year now, although recently the on-screen menus are glitching. It rapidly, on its own, switches the on-screen menus to locked and unlocked. It happens at random, and I tried to unplug/plug in again, re-install the drivers, etc but it keeps happening. I attached a video of what it looks like
03-20-2020 01:57 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
- Step 1: Checking power
- Step 2: Displaying a built-in on-screen message
- Step 3: Fixing a bad video connection
- Step 4: Testing the video connection
- Step 5: Connecting the monitor to a different computer. Click here: https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/16462325/document/c0129... to complete the troubleshooting steps.
And, also refer to this article: https://support.hp.com/us-en/product/hp-value-27-inch-displays/3989902/model/16462325/document/c0006... By the end of the article you will be able to isolate the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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