Order status changed from "packing" to "waiting stock". Plus several other errors in the system

[Donnie111]

I ordered a monitor (Omen 34c) on the 21st of September, with estimated delivery on the 25th (today). When tracking the order, on my phone it says "packing", but on my computer it says "waiting for stock". Both now and when I ordered, the shop said the monitor is in stock.

Trying to enquire about the order, I selected "I haven't received this product" and I got the message "The estimated shipment date for your product is Invalid Date", which is... not very reassuring.

Additionally, after clicking on continue, I was sent to a confirmation page saying "we received your cancellation request", which I actually didn't request. Now there is no trace of that cancellation in my order, so I am assuming the ordered wasn't cancelled despite the website telling me it was? 

I am so confused, what is even going on? Is the product in stock or not? When is it expected to be delivered? Did I just cancel my order or not?

[Irfan_06]

Hi @Donnie111,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that you have an issue with a recent order from HP.

This issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support