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Florin2020
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Overheating right side of the computer

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All in one Pavilion 27-n180se
Microsoft Windows 10 (64-bit)

I have a Pavilion all in one 27-n180se. Touch screen not working anymore which doesn’t bother me that much (didn’t really use the touch that much) but the problem is that the right side of the computer is overheating really bad and I think that’s because of the not working touchscreen. I disabled the touchscreen from device manager but in vain. Is anyone having same issue? I was thinking to disconnect the touchscreen somehow from inside the computer if it’s possible??? Thank you!

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Echo_Lake
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@Florin2020

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  
use the following steps:

  • Shut down the computer, and then inspect and clean the exterior vents to remove dust buildup by blowing air through the vent openings. Dust can accumulate inside the vent openings and around internal cooling components, preventing the removal of heat.

For more information on reducing heat inside your computer, see Reducing Heat Inside the PC.

  • After you remove the dust, turn on the computer. If the error message persists, continue with these steps.
  • Perform a hard reset. Performing a hard reset can reset recorded thermal values in memory and enable you to use the computer again, even if only for a short time to access and save any important files before service.

For more information on performing a hard reset, see Use Hard Reset to Resolve Hardware and Software Issues.

  • In some cases, updating the BIOS might help prevent this error from occurring. For more information on how to update the BIOS, see Updating the BIOS.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Florin2020
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Hello, thank you for your response. I already tried everything you mentioned including the BIOS upgrade and the problem still persists. Like I mentioned before the touchscreen is not working anymore and I think the overheating is because of that. I disabled the touchscreen from device manager but that didn’t solved anything. Do you think that could be the problem and maybe I could disconnect a cable or something from inside the computer?

 

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Echo_Lake
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@Florin2020

Thank you for posting back.

 

As we have limited support boundaries in the support community as of now.

I would request you to reach out to our Support and our Support Engineers should be able to check the available service options in order to diagnose the computer physically. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/​​​​​​​


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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