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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Part of Monitor Blacked Out

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06-07-2025 12:52 PM
New AIO. About 1/4 of monitor (non-touch) is blacked out. Tried updating drivers with no luck, Not sure how to proceed.
any suggestions?
Thanks.
06-07-2025 03:39 PM - edited 06-07-2025 03:40 PM
Welcome to our HP Community forum!
Since this is a new HP All-in-One (24-cr2000i) and you’re seeing a blacked-out portion of the display (even after driver updates), this likely points to a hardware defect, not a software issue.
Here’s what I would recommend:
Do not attempt to disassemble or repair the AIO yourself, as this could void the warranty.
Instead, contact HP Support directly to initiate a warranty claim or repair.
You can reach HP support here: https://support.hp.com/us-en/contact.
Have your serial number ready and mention:
It's a new system
You’ve already tried updating graphics drivers
The screen shows a persistent 1/4 black region
This kind of issue should be covered under HP's standard warranty -they’ll likely arrange a repair, screen replacement, or full unit replacement if confirmed defective.
Let me know if you need help navigating HP support or checking your warranty status.
Kind Regards,
NonSequitur777
06-08-2025 12:14 PM
You're welcome -and if you don't mind, please follow up sharing your experience with HP warranty service!
Kind Regards,
NonSequitur777