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- Pc Start crashing every time i open a game

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03-22-2024
03:34 PM
- last edited on
03-22-2024
03:37 PM
by
RodrigoB
i have a OMEN by HP 40L Gaming Desktop GT21-0xxx, Its almost 2 or 3 days every time i open a game (likes dragons dogma 2, helldivers 2) the screen turning black and the PC is crashing and generating a file DMP, i have already reinstalled W11 with a clean installation ad reinstalled all the driver, i dont really understand how to fix the problem...i dont know if the problem is hardware or software and its frustrating 😞
The PC when i dont open a game it never crashes, i have already done all the test from myHP in UEFI mode...all passed SSD,RAM, video card, mouse, everything...
dxgkrnl.sys dxgkrnl.sys+30cc6e fffff801`81980000 fffff801`81e08000 0x00488000 0x08a171b1 Microsoft® Windows® Operating System DirectX Graphics Kernel 10.0.22621.3235 (WinBuild.160101.0800) Microsoft Corporation C:\WINDOWS\system32\drivers\dxgkrnl.sys
nvlddmkm.sys nvlddmkm.sys+1493670 fffff801`8eb40000 fffff801`92597000 0x03a57000 0x65f0ea6e 13/03/2024 00:51:10 NVIDIA Windows Kernel Mode Driver, Version 551.86 NVIDIA Windows Kernel Mode Driver, Version 551.86 31.0.15.5186 NVIDIA Corporation C:\WINDOWS\system32\drivers\nvlddmkm.sys
the last 3 file .dmp
[content removed]
thank you for all the answers
Luca
03-25-2024 08:32 AM
Hi @Luca900,
Welcome to the HP Support Community.
I'd be happy to help you!
Try this.
The optimal method of updating a driver for an NVIDIA graphics card on a Windows computer is to download the correct driver directly from NVIDIA's download website. This will require understanding what graphics card is currently installed on the selected computer. It is recommended to open the NVIDIA control panel to access this information.
1. Right-click anywhere on the desktop.
2. In the dialog box, select NVIDIA Control Panel.
3. Then, click on the Help tab and select System Information. Alternatively, the System Information can be accessed at the bottom-left of the screen.
4. Select the tab Display.
5. Check the GPU in Items list and the number of the Driver version.
6. Go to the NVIDIA's page to download drivers.
7. Select the specs of the GPU and click SEARCH.
8. Check the Version and if it is newer than the one currently installed, click DOWNLOAD.
9. Run the .exe file and follow the instructions to upgrade the driver.
10. Restart the computer.
As you have the Nvidia GPU sharing the steps from the nVidia support link
Hope this helps! Keep me posted for further assistance.
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