Pc won't detect graphics card,

[wwwwww69]

So I just managed to re install windows and boot it up, and now my screen is striped green and when I open up device manager and try to update the display monitor drivers it doesnt show my graphics card and it says I cannot open my AMD Radeon settings.  Haven't tried anything yet. This is what it looks like.

[KrazyToad]

@wwwwww69

Welcome to HP Support Community
 

I suggest you download and run the HP Support Assistant from this Link: https://www8.hp.com/us/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_us/en/any/psg/p...

HPSA will automatically search for all the latest drivers for your Notebook

1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

   

2. Click Check for updates and messages to scan for new updates.

   

3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

4. Click the update name for a description, version number, and file size.

5. Select the box next to any updates you want to install, and then click Download and install.

Also ensure Windows is up to date.

Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Keep me posted how it goes

Thank you and have a wonderful day 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[wwwwww69]

Hi I just tried this and my pc crashed, it downloaded the AMD Radeon discrete graphics and crashed. This also happens when I update the display adapters in device manager.

[KrazyToad]

@wwwwww69

May I know how did you reinstall the Windows? Did you use the HP Recovery Media?

Please try the AMD driver Auto Detect Tool and let me know if that helps.

You can follow the instructions in this Link: https://www.amd.com/en/support/kb/faq/gpu-131

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[wwwwww69]

Yes , I installed windows through the Hp recovery or I downloaded windows 10 for free but most likely the recovery thing as I dont have the watermark from the free windows 10, but I did use a usb to add my account and trouble shoot the problem since I reset my pc, and im not sure why it booted it worked after I downloaded windows 10 again.

[KrazyToad]

@wwwwww69

Thanks for keeping me posted

I would like to know if the issue is resolved right now.

If the issue persists please contact our HP Support and our support engineers should be able to Remote into your computer and sort this out

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you 

[wwwwww69]

Yes, this issue is still ongoing and instead of detecting my graphics card it instead uses microsoft basic display adapter, or the integrated graphics for windows 10 when software isnt detected.

[KrazyToad]

@wwwwww69

Since the issue persists please contact our HP Support and our support engineers should be able to Remote into your computer and sort this out

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you and have a great weekend 😊

[wwwwww69]

Sorry but this link doesn't work

[KrazyToad · Accepted solution]

@wwwwww69

Since the Link is not working, I have sent you a private message with the next course of action to contact HP Support

Please check your private message icon on the upper right corner of your HP Forums profile.

Next to your profile Name, you should see a little blue envelope
 

Thank you