cancel
Showing results for 
Search instead for 
Did you mean: 
Lillizzard
New member
1 0 0 0
Message 1 of 2
2,554
Flag Post

Power button stuck

HP Recommended
HP Touchsmart 310

I have A HP Touchsmart. Power button may be stuck. The computer does not power on. Lights come on in the back of the monitor when the power cord is in.  The screen stays black and does not power on. 

1 REPLY 1
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,993
Message 2 of 2
Flag Post
HP Recommended

 

@Lillizzard Is the power button physically stuck? If not, here's what should help:

  • Ensure your device is OFF.
  • Unplug all the external devices (If any).
  • Disconnect the power cord from the PSU,
  • Press and hold the power button for about 30 seconds.
  • Connect the power supply (power cord).
  • Press the power button to turn on your desktop.

Meanwhile, here's what you need to do, to attempt a solution:
CLICK HERE FOR STEP BY STEP INSTRUCTIONS
(simply select your description of the issue from the bottom of the screen to gain access to the next set of steps that should resolve your concern).

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: Click here
(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community!

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation