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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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04-03-2021 12:48 PM
Hello everyone. To summarize I was given a computer over the weekend, the one listed above. It is running windows 8. When I got it home it worked fine, I reset it completely, it took about 6ish hours to finish completely. Given it is a large drive. Anyways, after finally logging in I immediately had issues with the display, it would freeze, and not respond. I know that this is an older computer, so I tried to update the drivers. Well, Seeing as Windows 8 isn't included in mainstream support anymore I can't find them anywhere. Now it does not connect to the monitor, but it does boot. I don't get and beeps or anything like anything is wrong. Does anyone have any ideas?
04-04-2021 02:20 AM
Hello
which option exactly did you use?
if not this one, try this if there is option :
Performing an HP System Recovery (Windows 😎
- Turn off the computer.
- Disconnect all connected peripheral, except for the monitor, keyboard, mouse, and power cord. Remove media from internal drives, and remove any recently added internal hardware.
- Turn on the computer and repeatedly press the F11 key, about once every second, until the Choose your keyboard layout screen displays, and then follow these instructions:
- Click to select the keyboard layout.
- The computer restarts. If the recovery partition on the hard disk drive is functioning correctly, the Choose an Option screen displays. Click Troubleshoot.

- select Recover without backing up your files, and then click Next. Continue to the next step.
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