Problem installing Radeon R7 250 video card in HP S5-1114

[jbs1984]

Computer will boot with the card installed.

Card not showing in device manager.

No issues showing in device manager.

Cannot load drivers because cannot locate board.

Help will be appreciated !!

[Echo_Lake]

@jbs1984

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, As we have limited support boundaries in the support community as of now.

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

And, also you can refer to the article: https://support.hp.com/in-en/document/c00007413 Installing or Replacing a Video Card.

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[jbs1984]

Echo_Lake:

Thanks for your reply.

RE: support article - step 6

My BIOS is CAR_714.ROM v7.14

There is no option in the BIOS setup for either disabling the default video or enabling another (that is - no reference to a primary video adapter).

Also, the HP support page for my machine (S5-1114, running on Windows 10 fully updated)) does not list ANY available drivers or updates.

I was especially looking for a BIOS update that would have some options for the video.

Do you think a BIOS update might be available?