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Amazon62
Level 2
10 6 2 1
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Solved!

Problems with USB connection on Display Z24n g2

HP Recommended
Z24n g2
Microsoft Windows 10 (64-bit)

Hi,

 

We have 16 HP Z24n screens here at work which have their own usb output when connected with an usb-c cable on the bottom of the screen. Problem is that none is working. 

We attached the usb-c cables (we tried several) to the bottom port of the screen (as the manual says), but we have none output on the usb-3 ports. No data or power.

 

Anyone knows what we are doing wrong? Desktops are fairly new HP's (CAD) with NVIDIA Quadro P2000 video cards.

Thanks!

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Amazon62
Author
Level 2
10 6 2 1
Message 4 of 4
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Well, we figured it out ourselves.

 

The monitor is standard set to 'Power saver' which disables the USB C-port. By setting it to 'Performance' it works. 

Very confusing HP! It is also not mentioned in the manual (maybe somewhere, but not where is should be).

 

Steps: Menu - Power Control - Power Mode - set it to 'Performance'.

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savvy2
Level 7
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not sure at all what you are doing there.

tell all that you have, there, and how connected

and what is the goal, name something as  final goal.?

even photos help, showing connections, and all equipment

and no idea me what HP CAD would be, not any clue.

what are you going to uses USB for,, name one thing, (end goal)

 

NO warranty answers by me.
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Amazon62
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10 6 2 1
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Well, there are usb ports on the displays and we want them to work so we can connect things like charge cables, data cable for a camera for example or other usb devices. 

 

Sorry, don't know what else I should say about it.... See picture from HP manual.

 

CAD stations: HP desktops specially designed/configured for CAD (like SolidWorks).USB.jpg

 

 

 

 

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Amazon62
Author
Level 2
10 6 2 1
Message 4 of 4
Flag Post
HP Recommended

Well, we figured it out ourselves.

 

The monitor is standard set to 'Power saver' which disables the USB C-port. By setting it to 'Performance' it works. 

Very confusing HP! It is also not mentioned in the manual (maybe somewhere, but not where is should be).

 

Steps: Menu - Power Control - Power Mode - set it to 'Performance'.

View solution in original post

0 Kudos
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