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Airscrew
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QHD Screen resolution

HP Recommended
Elite 8300
Microsoft Windows 10 (64-bit)

Hi All,

 

Simple question.

Have had a Compaq Elite 8300 desktop for some time, no problems.

Have just bought a new and larger screen. 32" and QHD.

 

HP documetation shows max resolution (single screen) of 2560 x 1440 and 2560 x 1600

with the Intel HD graphics, which I have.

 

Using the DisplayPort output. (8300 doesnt have HDMI)

New screen works fine, but the Win10 display panel shows a max option of 1920 by 1080.

Nothing higher.

Same story when looking at the driver.

 

Why cant I get the higher res option?

And what do I have to do?

 

Thanks in advance.

Jonathan.

 

3 REPLIES 3
krzemien
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Message 2 of 4
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HP Recommended

Is your Intel HD graphics driver up to date?

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Airscrew
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HP Recommended

Thanks KR,

 

Intel HD Driver checked and up to date (Nov 2019).

All Windows updates are current.

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krzemien
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HP Recommended

This PC uses Intel Q77 Express chipset:

 

https://support.hp.com/us-en/product/hp-compaq-elite-8300-ultra-slim-pc/5232866/document/c03345460

 

I cannot find exact details re: graphics capabilities, but just came across this spec for another MoBo:

 

https://www.intel.com/content/dam/support/us/en/documents/motherboards/desktop/dq77mk/dq77mk_techpro...

 

On page 19 it says:

 

1.3.1Graphics Subsystem

(..)
1.3.1.1Processor Graphics

(...)
1.3.1.1.1Intel® High Definition (Intel® HD) Graphics

The Intel HD graphics controller features the following:

(...)
Video
High-Definition content at up to 1080p resolution

 

So that's probably the maximum resolution that's supported by this chipset I'm afraid.

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