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- HP Community
- Desktops
- Desktop Video, Display and Touch
- Quadro RTX 3000 Not Installing correctly

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01-15-2023 05:43 PM
I transferred my quadro rtx 3000 from my z2 to another computer in my house and now it wont install the drivers. The card worked in the z2 just fine beforehand and it allowed me to play call of duty on the z2. The z2 worked just fine but I wanted to keep the rtx 3000 because it was definitely interesting and I was giving the desktop to my kid. I have hooked it up exactly the way it came from the z2 and when I check gpuz, it comes up with a partial nulled device id. Also I tried modifying the display drivers and even that didn't work. it gave me a nvidia platform controllers and framework error code 31.
01-16-2023 10:58 AM
Hello
[start]This is an automatic response
in order to avoid writing the same thing each time
Some elements may therefore not apply to you
To be able to answer you effectively, we need some information
we need the exact model of your computer, and the product number
To find it follow this
for a desktop computer
HP Desktop PCs - How Do I Find My Model Number or Product Number? | HP® Customer Support
and for a laptop
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
Give the full name with the product number P / N
HP Desktop M01-F1xxx
the requested product number must look like this
Product Number: 9EE50AA # ABA
the model corresponding to this number will therefore be
HP Desktop - M01-F1033wb
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for windows 10 type winver in the search box
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