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HP Recommended

lol - This is the exact problem I am having with my hp-2010i monitor and describes EXACTLY how I feel about it! Any answers from HP?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

@jhessin there seems to be a compatibility error, I suggest you connect the monitor to an alternate device and check if the issue persists.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.

View solution in original post

3 REPLIES 3
HP Recommended

@jhessin Here's what you need to know & do:

Assuming that the data cable is plugged in correctly, the video card is feeding the monitor a signal stream in excess of what the monitor can accommodate. The two main causes for this are that the user has set either the resolution or the vertical frequency rate too high. For example, you might set a new graphics card to display at 1,280 x 1,024, but if the monitor is only capable of 1,024 x 768 resolution, you’ll get a Sync Out of Range error. This is especially common in 14-inch monitors (regardless of the brand).

 

Solution:
Because you obviously can’t make settings changes from within regular Windows, you’ll need to reboot into Windows Safe Mode. When you restart the system, there is a point during boot up when the system switches from reporting diagnostics and detected components to loading Windows. This point is usually accompanied by a beep and the screen going black. Just before this point, you want to start repeatedly pressing the F8 key. This should bring up a menu of Windows boot options. The one you want to pick is Safe Mode or if you've got windows 8 or 10: Click here for details.

From Safe Mode right-click the Desktop and select Properties. Go to the Settings tab and use the slider to drop your resolution a notch or two. Reboot and let Windows try to go into Normal mode. If this still doesn’t work, go back into Safe Mode and get to the Settings tab of Display Properties. Click the Advanced button, go to the Monitor tab, and check your refresh rate. The lowest advisable rate is usually 60Hz, although this works better for LCDs (liquid-crystal displays) than CRTs (cathode ray tubes). Apply the change and reboot. 

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
HP Recommended

I actually had this thing plugged into my MacBook Pro (yea - I know I’m an odd duck). I cannot change the refresh rate on that, though it only shows the vertical rate (not labeled as vertical but using the monitors diagnostics I can tell the Horizontal doesn’t match the 60hz that is reported). I actually traded monitors with my wife who isn’t having the same problem. I’m using her much older, much simpler, and smaller monitor and it is working fine.

 

The primary complaint is why does the monitor give the error at all? It works! I can see my screen with no problem! If an older monitor can handle it why can’t yours?

HP Recommended

@jhessin there seems to be a compatibility error, I suggest you connect the monitor to an alternate device and check if the issue persists.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.