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‎06-04-2021 04:05 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I just got this computer, I have been using Corel Video Studio prox8 for a long time. My screen capture feature has always worked perfectly. Now since I changed computers, I cant record any videos, its just black. I even tried some other software programs that has screen capture recording and all of them are doing the same thing. I included a clip of the issue. I think I need to change settings on my graphics? Idk.. I appreciate any help. thank you. 

1 REPLY 1

‎06-07-2021 09:35 AM

HP Recommended

HI@Butterfly110,

 

Welcome to HP Support Community

 

II suggest you contact HP Smart Friend if you are facing issues with 3rd party Apps

 

Link: https://www8.hp.com/us/en/services/consumer/smartfriend-overview.html

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

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