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DmitryV
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Message 1 of 12
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Red-Green-Blue-White screen blinking

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HP TouchSmart 520-1200 Desktop PC series
Microsoft Windows 7 (64-bit)

After system failing because electrical problem

System start with color blinking screen

The system can be loaded in safe mode

I deside recovery it to factory setting including reinstall windows that finished

and after restart I have same issue: red-gree-blue-white blinking

After searching in internet found suggestion to reset monitor through on-screen menu 

however my model whithout side HDMI port as same as monitor control button ...

 

I'm looking for any other suggest for solving my issue

 

Thanks

 

 

11 REPLIES 11
Raj1788
HP Support Agent
HP Support Agent
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Message 2 of 12
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Hi @DmitryV,

 

Welcome to HP Forums, 

This is a great place to get support, find answers and tips, 

Thank you for posting your query, I'll be more than glad to help you out 🙂

 

I understand that the screen is flickering.

Don't worry I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

  • When was the last time the computer was working fine?
  • Have you made any software or hardware changes on the computer?
  • Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2oKhS3u

 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

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DmitryV
Author
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Message 3 of 12
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Hi

thanks for your attention

* Computer work fine before last shutdown

* No any changes

* Yes 

 

Actually I'm already undestand that video card its a root of problems

I install fresh windows from other , not recovery partition , that doesn't contain integrated ATI driver into installation

and I get system work, howvere when I install ATI driver I get blue screen and after rebote color screens

 

After that I try to clean up inside monoblock 

as same as , remove ATI card, but its not help ...

I'm not sure that my configuration allow to run on intel integrated graphics ...

So I assume that video card is gone ...

 

DO you have other suggestions

Thanks 

DMitry

 

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Raj1788
HP Support Agent
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Message 4 of 12
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Hi @DmitryV,

 

Thanks for the reply,

 

Check if the screen is flickering on the BIOS page?

 

If the BIOS page is not flickering, click here to update the BIOS and graphics.

 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

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DmitryV
Author
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Message 5 of 12
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Hi

On BIOS everything is ok

The version of BIOS actually newest v7.12 that on site - 7.11

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Raj1788
HP Support Agent
HP Support Agent
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Message 6 of 12
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Hi @DmitryV,

 

Thanks for the reply,

 

Try the below steps.

  1. Open Microsoft Management Console by clicking the Start button 

    The Start button

    , typing mmc into the search box, and then pressing Enter. 

    Picture of security shield icon

     If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
  2. In the left pane of Microsoft Management Console, click Local Users and Groups

    If you don't see Local Users and Groups, it's probably because that snap-in hasn't been added to Microsoft Management Console. Follow these steps to install it:
    1. In Microsoft Management Console, click the File menu, and then click Add/Remove Snap-in.
    2. Click Local Users and Groups, and then click Add.
    3. Click Local computer, click Finish, and then click OK.
  3. Click the Users folder.
  4. Click Action, and then click New User.
  5. Type the appropriate information in the dialog box, and then click Create.
  6. When you are finished creating user accounts, click Close.

Click here for more troubleshooting steps.

 

Keep me posted, how it goes!

If the information I've provided was helpful.

Give us some reinforcement by clicking the solution and kudos buttons, that'll help us and others see that we've got the answers!

Good Luck.

Raj1788
I am an HP Employee 

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DmitryV
Author
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Message 7 of 12
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Hi

I can't load to windows at all

During loading appera blinking color screen

Before I was can load to safe mode , however after reinstall windows can't complite

installation because blinking screen 

Thanks

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Raj1788
HP Support Agent
HP Support Agent
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Message 8 of 12
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Hi @DmitryV,

 

Thanks for the reply,

 

I would personally suggest you contact our HP phone support for further assistance.

If your product is Out of warranty, then remember to choose the paid options to get the tech support number.

 

They might have multiple options to help you on this.

 

Please use the following link to create yourself a case number, then call and it may help speed up the call process:

Step 1. Open link: www.hp.com/contacthp

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number and phone number appear.

They will be happy to assist you immediately.

Keep me posted on any other assistance.

 

Hope that helps! Let me know 🙂

 

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. 

To show appreciation for my help, please click the "Thumbs Up Icon" below!

Raj1788
I am an HP Employee 

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DmitryV
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Message 9 of 12
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Hi

Im not sure that I will go to do that asspesially for 6 years old computer

 

Any other options ?

Is it possible to remove ATI card and run only on intel integrated graphics ?

Thnkas

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Barachiel
Retired
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Message 10 of 12
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Hi @DmitryV ,

 

Thank you for responding,

It's great to have you back 😉

 

It looks like you were interacting with @Raj1788 , but he is out for the day & I'll be glad to help you out, 

I'm the Barachiel & I'm at your service.

 

Follow this link and check out the product specification of your desktop, and check for the graphics card specifications. If it's on-board then you won't be able to remove it. 🙂

 

Best regards,

Barachiel
I am an HP Employee

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