Resolution on Hp2011x monitor is not what it should be

[Parcalab_Vlad]

Hello, i've got a prblem. I have the 2011x monitor which i have connected to my laptop through a HDMI cable. When i set it up everything was fine, but now for some time my resolution from the monitor is 1024x768 when it should 1600x900. I tried fixing it from the Intel graphics settings but it didn't work. the resoultion on my laptop is okay but the one on my monitor is very bad and I don't know what to do. I've tried everything I could think of, changing the resolution worked a few times but not anymore. I ran out of options. If anyone knows how to fix it, it would be highly appreciated.

Thanks, Vlad

[Jeet_singh]

@Parcalab_Vlad,

Thank you for posting your query on HP Community,

Let's start off by Running Windows Updates troubleshooter -

Download and install the troubleshooter from this link.

Now try to perform a Windows update:

1) In the search box, type and open Windows Updates. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.

If the issue persists, I would suggest here is to uninstall the display drivers from device manager:

Display drivers:

Use shortcut keys Win + X on Windows 10

Select Device Manager.

Expand the entry. Right-click the problematic device and select Uninstall device.

You may need to check the option Delete the driver software for this device, and then click the Uninstall button.

Now restart the computer and then update the Bios, and graphics card drivers from our HP support website, using this link.

If the issue persists, I would suggest here is to uninstall the HP Support Assistant from the control panel and then reinstall the latest version.

Download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

You may also refer to this support document for - HP Products - Changing Display Settings, Background Image, Icons, and Screen Saver (Windows 10, 7)

Keep me posted for further assistance!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[Parcalab_Vlad]

I tried everything you tried but the unistalling of the driver because I don't really know what I should uninstall. It still says that it's on 1024x768 and I don't realy know what else I could do

[Jeet_singh]

@Parcalab_Vlad,

Just wanted to check what happens when you connect this computer to a different TV and check.

If the issue persists even on the TV then this could be an issue with the graphics card. 

If the resolution is fine on the TV then this could be an issue with the Monitor itself.

Please try the steps suggested and get back to us with the results for further assistance. 

Take care and have a great day!

Thank you 🙂

[Parcalab_Vlad]

I think that there might be an issue with the graphics card. I connected my laptop to a TV and it showed me the same resolution (1024x768)

[The_Fossette]

@Parcalab_Vlad,

I recommend you update the BIOS and the graphics driver on the computer from the below link and check if it helps.

https://support.hp.com/in-en/drivers

Follow the steps in the below article to update the BIOS.

https://support.hp.com/in-en/document/c00042629

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!