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‎08-15-2016 06:26 PM

HP Recommended
Product: HP S2031 Monitor
Operating System: Microsoft Windows 10 (64-bit)

My monitor suddenly has quit working and goes to sleep without coming on. I do get a message saying "check video cable."  I have tried disconnecting and reconnecting the DVI cable and power cord. I have had no previous problems. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-24-2016 05:10 PM

HP Recommended

My issue has been resolved with a new cable. Hint to also make sure your connections are tightly attached. 

View solution in original post

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4 REPLIES 4

‎08-18-2016 10:12 AM

HP Recommended

Hi there @dka1,

 

Welcome to the HP Support Forums!  I am happy to assist you with this.

 

Do you have a spare cable to test with?  It is always possible a cable has gone bad for some reason. For example at my home, I have gone through several HDMI cables, because a cat likes to chew them, until they are intermittent.  

 

Do you have another computer to test your display on, or a friend who has a computer you can test your display with?  That way you can isolate whether it is an issue with the display, or the cable or your computer.

 

Please let me know the results, if possible.

Malygris1
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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1 person found this reply helpful
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‎08-18-2016 10:42 AM

HP Recommended

Will try a different cable and let you know. 

 

Dennis Anderson

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‎08-23-2016 10:59 AM

HP Recommended

Replaced the DVI cable with a new one, but did not solve the problem. The monitor comes on with a message says it is scanning VGA and DVI. Then says no signal found and monitor goes to sleep. 

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‎08-24-2016 05:10 PM

HP Recommended

My issue has been resolved with a new cable. Hint to also make sure your connections are tightly attached. 

Was this reply helpful? Yes No
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