cancel
Showing results for 
Search instead for 
Did you mean: 
kaleem786
New member
2 1 0 0
Message 1 of 4
514
Flag Post

Screen Flickering

HP Recommended
HP All-in-One - 18-5202i
Microsoft Windows 8.1 (64-bit)

Hi Please help any one i have hp all in one 18 desktop, whenever i tried to ONN the desktop it shows flickering lines on display,i have attached a picture of my desktop flickering below

 

Serial Number: [edit]
Model: K5L84AA 
HP 18-5202in AiO PC ALL

 

Please help anyone

 

screen-flicker.jpg

3 REPLIES 3
Jeet_singh
Retired
Retired
21,068 21,032 1,399 2,363
Message 2 of 4
Flag Post
HP Recommended

@kaleem786,

 

Thank you for posting your query on HP Community,

 

This looks like a possible hardware failure with the display or the motherboard. However, I would suggest you try these steps here: 

 

Does the issue persist on the BIOS page?

 

If the issue persists on the BIOS page it is a hardware issue with the display.

 

If the issue does not persist on the BIOS page try updating the graphics, chipset and BIOS on the PC to the latest version.

 

Uninstall the graphics driver from device manager and install the latest version of BIOS,chipset and graphics drivers on the PC using the HP support assistant.

 

Refer this article to know more information about using HP support assistant. Click Here

 

Refer this article to further troubleshoot display issues with the PC. Click Here

 

Let me know how it goes!

 

I hope you have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Jeet_Singh
I am an HP Employee

0 Kudos
kaleem786
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

No bro, after updating bios,chipset & graphics also display still flickers.

 

Is there any other ways to solve this

0 Kudos
The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
Flag Post
HP Recommended

@kaleem786,

 

I recommend you boot to BIOS by tapping the F10 on startup and check whether you are able to duplicate the issue on BIOS screen.

 

If the issue persists in BIOS then it is a hardware issue and I recommend you contact support to check the available service options for your computer.

 

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers

The_Fossette
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation