Screen Stuck and not responding. Have to force boot to use.

[ajayrs]

I am using HP Pavilion Gaming Laptop. I have been facing an issue recently. Whenever I use my laptop, sometimes my screen gets stuck, and to use the laptop, I have to force boot my laptop. Please tell me if anyone has faced this issue and how to resolve this issue.

[Nal_NR · Accepted solution]

Hi @ajayrs,

Welcome to the HP Support Community. 

I'd like to help!

• Open Task Manager, and then close any applications that might be causing the computer to lock up or freeze.
• Disconnect all devices from the computer, except for the keyboard, mouse, and monitor, if applicable.
• Press the ctrl + shift + esc keys to open Task Manager.
• Click More details to expand Task Manager, if necessary.
• Under Processes, look for applications that have stopped responding. Some applications or processes might display a Green Leaf icon in the Status column. These applications or processes are currently suspended by the system to help increase computer performance. They do not need to be closed.
• Select an application that is not responding, and then click End Task.
• NOTE: You could lose any unsaved work. You might be able to recover autosaved versions of files from applications with an autosave feature.
• Continue ending applications until all unresponsive applications are removed from the list.
• Close Task Manager.
• NOTE: If Windows works normally, the problem is related to an application.
• For help with resolving problems with an application, contact the support for the application.
• If your computer remains locked up, try the next solution.

You may refer to this document for further assistance.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[ajayrs]

Hey, Thanks for replying, but when my screen got stuck, I could not do anything on my laptop because both the mouse and keyboard did not work, and then I had to boot power off my laptop and again start to use it. This is the problem I am facing; the solution you provided is not suitable for the problem I am facing.

[Nal_NR]

Hi @ajayrs,

Thank you for performing the recommended steps, I see that it has not helped. 

This might require one-on-one interaction to fix the issue via remote assistance. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!