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HP Pavilion 15 Laptop PC Product number: 6WU81AV

I just purchased a HP Pavilion 15 Laptop PC Product number: 6WU81AV 15.6" diagonal HD SVA BrightView micro-edge WLED-backlit touch screen (1366 x 768), I had a HP paviliion before its about 4 years old and this new pc screen does not look sharp ! it kinda looks old fasion and a bit pixilated the colors are not as bright I have adjusted the brightness and it does not help. Please tell me i did not order it to look like this! (  Product number: 6WU81AV 15.6" diagonal HD SVA BrightView micro-edge WLED-backlit touch screen (1366 x 768)

1 REPLY 1
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@mrln23

Thank you for posting on HP Support Community.

 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

Firstly, perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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I am an HP Employee

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