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spgSCOTT
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Message 1 of 2
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Flag Post

Screen does not power on

HP Recommended
HP 24ea 23.8-inch IPS Display
Microsoft Windows 10 (64-bit)

Hi

Screen does not turn on. 

Checked pc with another screen, pc is ok, not an issue with pc.

Screen gets power (white light at back of panel lights up) but does not respond to power button at bottom right. 

 

Warranty status:  
Active: Covered under Manufacturer warranty  6  months remaining
Product number:X6W26AA
 
Please can you tell me how I can contact support, other than with messenger or WhatsApp. I'd prefer email or some form of ticket system but that does not seem possible. 
 
Thanks. 
1 REPLY 1
asmita6658
HP Support Agent
HP Support Agent
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Message 2 of 2
Flag Post
HP Recommended

Hi @spgSCOTT

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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