Screen flashing black on HP 24es

[Calum_Barnes]

My monitor 'HP 24es' occasionally flashes black a few times in quick succession every so often and I dont know what the problem is. I've researched different ways to fix this problem but none of them have worked. Im currently using 2 monitors and the first one I've got is a 'Packard Bell Viseo 243D' and that one is working perfectly fine and hasn't got this issue that my HP one has. I sent back one 'HP 24es' monitor already thinking that the monitor was broken and got a replacement, but the second one (the one I've got now) is still having this issue. So I decided to format my pc and have a fresh install of Windows 10 to see if that fixes it but it didnt and the HP monitor is still flashing. Any ideas on how I can fix this issue? 

[Jeet_singh]

Hi @Calum_Barnes,

Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand that your HP 24es Monitor keeps blinking off and off and you are seeking assistance in getting it fixed. I am providing you with some steps you can try below:

Step 1. Unplug the power cord from the back of the monitor and the wall
Step 2. Hold the power button down for at least one minute
Step 3. Plug the power cord back into the monitor and then into the wall outlet (not a power bar or surge protector)
Step 4. Press the Menu button on the monitor
Step 5. Navigate to the Factory Reset option and select it

If the above steps did not resolve your issue you can try the monitor on a computer or other device to see if the issue persists. If it does I think it would be best if you contact our HP phone support for available options. If your product is out of warranty, please choose paid options to get the to the tech support number.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get the phone number.' A case number and phone number will now populate for you.

If you have any troubles, let me know and I will do my best to help!

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,