Screen of all-in-one desktop goes black

[rquigl03]

I'm having an issue that a lot of other folks seem to be having which is that my all-in-one screen has begun to flicker and is proceeded by going black. I've tried unplugging everything, removing the peripherals, etc. and nothing has worked. I've downloaded all the updates, and it still persists. It only began within the last month or so. I've run virus scans and HP diagnostics, and it keeps telling me everything is fine. I'm getting very, very irritated. 

[A_Gayathri]

Hi @rquigl03,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you’re dealing with this frustrating issue. It sounds like you’ve already taken many of the right steps. Here are a few additional things you could try:

• Check Display Cables: Since it’s an all-in-one, the internal connections might be at fault. If you’re comfortable opening it up (or if you can get professional help), ensure that all internal display cables are securely connected.
• External Monitor Test: Connect your all-in-one to an external monitor to determine if the issue is with the screen itself or something else. If the external monitor displays correctly, the problem is likely with the internal screen or its connections.
• Update or Roll Back Graphics Drivers: Sometimes new updates can cause issues. Try rolling back to a previous version of the graphics drivers or updating to the latest version from the HP website.
• Check for Overheating: Ensure that the system is not overheating, as this can cause the screen to flicker or go black. Clean out any dust from the vents and ensure proper airflow.
• System Recovery: As a last resort, you could try performing a system recovery to a point before the issue started. This can sometimes resolve software-related issues.

Refer to this document:HP Pavilion All-in-One - 27-xa0014 User manual 

click here and follow the troubleshooting steps-  HP Laptop Starts but No Display | Black Screen |

click here and follow the troubleshooting steps- How to Fix a Black Screen on Your Computer
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[A_Gayathri]

Hi @rquigl03 ,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now; however, you can respond to the same thread to continue the conversation.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Take care and have a great day ahead!

Gaya1239 

HP Support