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‎12-03-2021 03:11 AM

HP Recommended
Product: HP Pavillion AiO 27-d1021na PC
Operating System: Microsoft Windows 11

I have recently bought an HP Pavillion AiO 27-d1021na PC and connected a second monitor (LG 27uk670) so I can work in an extended desktop. The built in monitor has a 3840x2160 resolution but the additional monitor only gives me up to 1920x1080.
I tested the LG monitor on its own and it can provide 3840x2160 so monitor is not the issue. I also tried Mirrored function and both monitors can give 3840x2160 in that function but not on extended monitor function.
I work on windows 11 so I presumed its a Drivers issue, downloaded the latest driver for video card (after HP live assistant proposed it) but this caused the system to go to automatic repair and I had to reset everything on the PC.
Any ideas would be appreciated.

Category:
1 person had the same question
6 REPLIES 6

‎12-04-2021 12:42 PM

HP Recommended

@AlexBlatz

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you using Windows 10 OS or Windows 11 OS on this computer?
  • When was the last time it worked fine?

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎12-04-2021 03:30 PM

HP Recommended

Hi, thanks for looking into this, I am using windows 11.

it never worked right.

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‎12-05-2021 02:04 AM

HP Recommended

@Echo_Lake

Hi, thanks for looking into this, I am using windows 11.

it never worked right.

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‎12-09-2021 06:04 PM

HP Recommended

@AlexBlatz

Thank you for posting back. 
 

If you still need additional technical assistance that can be better provided through one-on-one interaction or a remote session with our HP Support team if you would like to continue troubleshooting. I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link: www.hp.com/contacthp/


Please feel free to contact us here anytime you require any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


Have a nice day ahead.

ECHO_LAKE
I am an HP Employee

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‎12-10-2021 12:30 AM

HP Recommended

Not helpful at all @Echo_Lake

Please if anyone else have similar issue or an idea on how to sort this answer here

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‎12-12-2021 07:30 AM

HP Recommended

@AlexBlatz

Thank you for posting back. 

 

Have you tried reaching out to our Phone support team?

ECHO_LAKE
I am an HP Employee

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