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HP Recommended
Microsoft Windows 10 (64-bit)

After closing any window, app or game I can still see shadow on my screen of that app

The longer I stay using the app, the longer the shadow is vivid 

I have took some pictures on normal black background. You can clearly see the shadows.

 

Time of this report: 7/22/2023, 14:40:55
Operating System: Windows 10 Home 64-bit (10.0, Build 19044) (19041.vb_release.191206-1406)
System Model: HP Pavilion All-in-One 27-d0xxx
BIOS: F.51 (type: UEFI)
Processor: Intel(R) Core(TM) i7-10700T CPU @ 2.00GHz (16 CPUs), ~2.0GHz
Memory: 16384MB RAM
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: 1.0.8
Display Topology: Internal
Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
Color Primaries: Red(0.664062,0.329102), Green(0.303711,0.626953), Blue(0.149414,0.054688), White Point(0.313477,0.329102)
Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
Monitor Name: Generic PnP Monitor
Monitor Model: HP ALL-in-One
Monitor Id: HPN4033
Native Mode: 1920 x 1080(p) (60.000Hz)

 

20230722_142842.jpg20230722_142923.jpg

3 REPLIES 3
HP Recommended

Anyone knows whats the issue here? Any advice?

HP Recommended

@Backoff 

 

Welcome to the HP support community.

 

I understand that you are getting shadows on the monitor, I am glad to assist you.

 

Update the Bios, chipset, and drivers using HP Support Assistant.

Download and run the HP Support Assistant from this Link: Click here

 

  • HPSA will automatically search for all the latest drivers for your Notebook
  • Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  • Click Updates in the My notebook pane
  • Click Check for updates and messages to scan for new updates.
  •  Updates list in HP Support Center
  • Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  • Click the update name for a description, version number, and file size.
  • Select the box next to any updates you want to install, and then click Download and install.

Also, ensure Windows is up to date.

  • Select the Start  button, and then go to Settings  > Update & security  > Windows Update , and select Check for updates. If Windows Update says your device is up to date, you have all the updates that are currently available

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

HP Recommended

Thanks for the reply. I have done as requested and 1 update was needed for the bios which I have completed it successfully, but the issue still stands.

 

Any other solutions? 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.