Single vertical line on a new screen

[NaDima98]

After turning on the screen for the first time today I noticed there is a pixel wide vertical line that goes down from top to bottom. The line was not present yesterday when the screen was being turned off and no further contact or physical damage occurred. I have tried switching PCs, Cables and restarting the screen but the issue persisted through everything.

The line starts off dark but gets progressively lighter at random intervals until it snaps back to being dark.

Any idea what is the cause, could this be a common issue with this model? This is almost brand new Z27qG3 screen that I have been using for less than 2 months.

[Irfan_06]

Hi @NaDima98,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the HP monitor and may need replacement.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Irwin6

HP Support

[NaDima98]

Hi, Irwin

I cannot see any private messages on my account, do those expire after some time perhaps?

So from what you are saying there is no way of fixing this, correct?

If the instructions you mentioned are for replacing the current screen it is not necessary. If replacement is the only option I already know the process.

Thank you for your reply, let me know if the instructions you sent were about replacing the screen or a possible fix.

I will accept this post as solution with your confirmation.