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‎02-28-2025 07:53 PM

HP Recommended
Product: HP ENVY x360 - 15m-cn0012dx

Something fell on my laptop and now a chunk of the screen is covered but has no cracks and it is still touch screen .

Category:
1 REPLY 1

‎03-05-2025 11:03 AM

HP Recommended

Hi @Dylan199,

Welcome to the HP Support Community!

 

That sounds frustrating! Just to clarify, when you say a chunk of the screen is "covered," do you mean:

A black or discolored area (like a dark patch, lines, or weird colors)?
Something physically stuck on the screen (but the display itself looks fine)?
The display is working, but touch isn’t responding in that area?

This will help narrow down whether the issue is with the display panel, internal connections, or just a surface-level obstruction. Let me know, and we’ll figure out the next steps! 😊

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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