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meddleman
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Strange colours

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HP Touchsmart IQ500
Microsoft Windows 10 (64-bit)

I have a HP Touchsmart IQ500 all in one computer. The screen has weird colours, sometimes it goes away on its own other times I give it a wack and the colours return to normal. I was wondering what could be causing this. The computer if fine and nothing that I can see is damaged. Maybe it needs a new video card? Any help would be appreciated. Thanks

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The_Fossette
HP Support Agent
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@meddleman

 

I reviewed your post and I understand that you are facing issues with the display.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the product number of your computer?

 

Meanwhile, as you have mentioned that after tapping the screen the color comes back to normal and it sounds like a loose connection. However, I recommend you update the BIOS and the graphics driver from the below link and check if it helps.

 

https://support.hp.com/in-en/drivers

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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meddleman
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Hi, Everything is updated, HP IQ500 Touchsmart. I'm sending a pic for you to view to see if you know what is causing the strange colours.Screen 1.jpg

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The_Fossette
HP Support Agent
HP Support Agent
29,155 25,687 1,959 2,607
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@meddleman

 

I recommend you check the display in the BIOS or by connecting an external monitor or a TV.

 

To boot to BIOS, restart the computer and start tapping the F10 key.

 

Let me know how it goes.

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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