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‎04-19-2020 10:44 PM

HP Recommended
Product: HP Pavilion Laptop 15-cw0xxx
Operating System: Microsoft Windows 10 (64-bit)

i am trying to use USB c charger and USB c dock as shown below, but nothing working for the model  H...

 

https://www.amazon.com/gp/product/B0841T9KC9/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

 

Any driver updates required to support this?

1 person had the same question
3 REPLIES 3

‎04-23-2020 04:02 AM

HP Recommended

@venkiiKancharla

 

Welcome to HP Community

 

I have gone through your Post and would like to help
 

Could you be more specific on what exactly you are trying to do?

 

Are you trying to charge the Notebook using the USB Hub or are you just trying to connect devices to your Notebook through the USB hub?

 

Keep me posted

 

 

 

 

KrazyToad
I Am An HP Employee

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‎04-23-2020 07:45 AM

HP Recommended

I'm trying to dock to monitor using USB c and also noticed usb c charge also not working. Thanks

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‎04-26-2020 09:54 AM

HP Recommended

@venkiiKancharla

 

You cannot charge the Notebook through the USB Type- C. You can connect devices to the Notebook's USB Type-C  like Phone and Smart watches and charge them

 

The USB Type-C will only work as a display port if it's a Thunderbolt port. You will see a thunderbolt symbol on the USB Type-C port on the Notebook

 

If you do not have the Thunderbolt USB Type-C port on the Notebook, then connecting an external monitor will no work

 

Please Note that the USB Hub in question is described to be used with MAC computers and that is because by default most MAC have Thunderbolt ports

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

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