• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Do you need help in changing the screen resolution on HP Notebooks & Monitors Click here for the details.
HP Recommended
HP TouchSmart 300
Microsoft Windows 10 (64-bit)

 

 
A few days ago, being in my internet browser, my monitor went off surprisingly. When he came back, the resolution had been changed to a lower one than the traditional one, and now that I want to put one like the one I was bringing, it does not appear, all the icons and texts look very large, but I can not restore the resolution. Recently and after the problem windows was updated but did not correct the problem. What should I do to restore the previous resolution levels?
1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

It was repaired with HP Assistant

View solution in original post

7 REPLIES 7
HP Recommended

I have the same problem!!   

help  

I tried reinstalling the drivers but it did not work!!!

HP Recommended

It was repaired with HP Assistant

HP Recommended

How did you repair this?

 

Thanks!

HP Recommended

With the HP Assistant, they updated the driver and thats all.

HP Recommended
I had tried before this post but does not work.
I try reinstall the driver . not work!
HP Recommended

Not solved. No help from HP Supports Assistant. No updates there for me 😞

And same here, no effect when tried to reinstall driver.

 

 

HP Recommended

On December 18, 2017, Microsoft released an update for the problem with AMD Radeon graphic adapters, for both Windows 10 '1703' and '1709' versions.

 

See: https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/display-problems-on-some-amd-r...?

 

for details.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.