TOUCH SCREEN STOPPED WORKING IB HP DESKTOP NEED DRIVER

[LIZMPEREZ1]

THIS IS THE MOST DIFFICULT THING i HAVE HAD TO DO. i NEED A DRIVER TO BE ABLE TO ENABLE MY TOUCH SCREEN. THE DRIVE IS NOT AVAILABLE ANYMORE. I HAVE BEEN AT THIS FOR 2 HOURS TRYING TO FIND THE DRIVER TO DOWNLOAD AND RESET MY COMPUTER. BEEN TO EVERY AREA OF HP WITH NO HELP WHATSOEVER. 

[Sneha_01]

Hi @LIZMPEREZ1,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It sounds frustrating to deal with a touchscreen issue on your HP desktop. Here’s a step-by-step approach you can take to troubleshoot and potentially resolve the problem:

Check Device Manager:

• Right-click on the Start menu and select "Device Manager."
• Look for any devices under "Human Interface Devices" or "Touch screen" categories. If you see a yellow exclamation mark or an error icon, there may be an issue with the driver.

Update Touchscreen Driver:

• Right-click on the touchscreen device and select "Update driver."
• Choose "Search automatically for updated driver software." Windows will attempt to find and install the latest driver.

HP Support Website:

• Visit the official HP support website (support.hp.com).
• Enter your desktop model number and navigate to the drivers and downloads section.
• Look for touchscreen or input drivers specific to your model. Even if the driver isn’t available directly, there might be troubleshooting guides or alternative solutions provided.

Windows Update:

• Sometimes, Windows Update can provide updated drivers. Ensure your system is up to date by checking for Windows updates.

System Restore (if applicable):

• If the touchscreen recently stopped working after a system change (like a software update), consider using System Restore to revert to a point where the touchscreen was functional.

Hardware Check:

• If all else fails and the touchscreen is still not working, there might be a hardware issue. 

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support