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NESchultz
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Message 1 of 4
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The camera of my monitor won't be recognized by Windows

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HP Envy 34c
Microsoft Windows 10 (64-bit)

I have recently bought a used HP Envy 34c (with the Bang & Olufsen Speakers) the CD with the drivers wasn't included but i downloaded all drivers and installed them. I have the monitor connected by HDMI and after some digging on the internet I also connected the USB-B cable but the integrated camera still isn't working and is not recognized as a connected device.

Do I use the wrong cables or have i installed the drivers incorrect?

3 REPLIES 3
The_Fossette
HP Support Agent
HP Support Agent
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Message 2 of 4
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@NESchultz,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the monitor camera is not working.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I checked the specifications of your computer and see that there is no camera on the monitor. Please refer to the below product specifications for more information.

 

https://support.hp.com/us-en/product/hp-envy-34-inch-displays/7308754/model/7308758/document/c047113...

 

I hope that answers your question and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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NESchultz
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Message 3 of 4
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No I have this Envy 34c:

https://store.hp.com/GermanyStore/Merch/Product.aspx?id=W3T65AA&opt=ABB&sel=MTO&lang=de-DE&gclsrc=aw...

And it has a camera and the problem is still there

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The_Fossette
HP Support Agent
HP Support Agent
29,155 29,140 1,953 2,593
Message 4 of 4
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@NESchultz,

 

I recommend you contact support and they will assist you in this regard.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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