-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
1
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Video, Display and Touch
- The camera of my monitor won't be recognized by Windows

Create an account on the HP Community to personalize your profile and ask a question
03-07-2020 08:51 AM
I have recently bought a used HP Envy 34c (with the Bang & Olufsen Speakers) the CD with the drivers wasn't included but i downloaded all drivers and installed them. I have the monitor connected by HDMI and after some digging on the internet I also connected the USB-B cable but the integrated camera still isn't working and is not recognized as a connected device.
Do I use the wrong cables or have i installed the drivers incorrect?
03-10-2020 09:24 AM
Welcome to the HP Support Community!
I reviewed your post and I understand that the monitor camera is not working.
Don’t worry, I assure you I will try my best to get this sorted.
I checked the specifications of your computer and see that there is no camera on the monitor. Please refer to the below product specifications for more information.
I hope that answers your question and you have a great day!
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
The_Fossette
I am an HP Employee
03-10-2020 10:12 AM
No I have this Envy 34c:
And it has a camera and the problem is still there
03-10-2020 07:17 PM
I recommend you contact support and they will assist you in this regard.
Here is how you can get in touch with support.
1)Click on this link – www.hp.com/contacthp/
2)Select the product type.
3)Enter the serial number of your device or select let HP detect your product option.
4)Select the country from the drop-down.
5)You should see the HP phone support number or Chat option listed.
Cheers!
The_Fossette
I am an HP Employee