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thesmith7
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Solved!

Touch Screen does not work anymore

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HP Pavilion All-in-One - 24-b010z CTO (Touch)
Microsoft Windows 10 (64-bit)

My touch screen is not working anymore. I do not even have the drivers for touch when i go into  device manager.

how do i get this working again.

thesmith7_0-1582400396445.png

It also shows I have no pen or touch input available. How do i get this back? as it is a touchscreen computer

thesmith7_0-1582405994332.png

 

9 REPLIES 9
The_Fossette
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Message 2 of 10
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@thesmith7,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the touchscreen is not working on your computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

What is the version of Windows Installed on your computer?

When was the last time the touchscreen was working fine?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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thesmith7
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I am using windows 10. not sure when it last worked about 2 weeks ago? I tried looking at a recovery point to roll back to but none exist.

I had seen that troubleshooting website and have tried that with no luck.

any other suggestions?

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The_Fossette
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@thesmith7,

 

I recommend you run a test on the touchscreen following the steps in the below article.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

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thesmith7
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I have tried everything and the touchscreen still will not work. I even performed a factory reset that did not work either.

Any other suggestions?

Riddle_Decipher
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@thesmith7 Did you check if the touchscreen works in the BIOS Screen? 

  • This would help us determine if this is either a software or hardware related issue, hence I request you tap on F10 during a PC restart and check if you can use the touch feature to select options outside windows.
  • If it doesn't work, this could be a hardware malfunction.
  • If it works, please use the HP website to download all the latest drivers for your device using this link: click here

Keep me posted,

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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thesmith7
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When i tap on F10 where do i go from there? I didn't find anything that says touchscreen.

 

I did go into the driver and saw a driver for Touchscreen Firmware. I tried to install that and got this message.

【Upgrading】Search touch device...

This touch panel IC firmware update is for ILITEK only. We identified your
touch panel IC is not ILITEK. Please ignore this firmware update program and exit this program.
This touch panel IC firmware update is for ILITEK only.
Please ignore this firmware update program and exit this program.

 

Any other suggestions?

Thx

 

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Riddle_Decipher
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@thesmith7 When you tap on F10, you enter BIOS, then you just tap around select different options via the touchscreen and check if it works,

That's the whole point of going into BIOS, there's no tab or option named as touchscreen in it 😛 please follow my instructions again and let me know how that goes.

Riddle_Decipher
I am an HP Employee

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thesmith7
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Gotcha......no touch screen does not work in BIOS.

 

 

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Riddle_Decipher
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@thesmith7 That means this is a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too..

 

Riddle_Decipher
I am an HP Employee

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