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Touch screen is not working

Pavilion 24-b104nx
Microsoft Windows 10 (64-bit)

The touch screen in my All-in-on PC is not working any more, I have tried all windows & HP updates...

in the device manager, under human interface devices, I dont see "HID-compliant touch screen" so I am not able to update, disable or enable it.

no cracks or scratches  on the screen, neither any other physical accidents!

most probably that happened after last windows update... not sure when

 

is there a way to download and install the "HID-compliant touch screen" driver manually? 

any other known fix?

26 REPLIES 26
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Touch screen is not working

@devwel,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that the touchscreen is not working on our computer.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you download and install the touchscreen firmware from the below link and check whether the issue is resolved.

 

https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79279.exe

 

If you continue facing the issue, then follow the steps in the below article.

 

http://support.hp.com/us-en/document/c03488148

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Message 3 of 27
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Touch screen is not working

Hi  The_Fossette

Thanks for your reply, I tried to install the touch screen firmware using the link shared by you, I got an error msg: 

This touch panel IC firmware update is for ILITEK only. Please ignore this firmware update program and exit this program.

can you please provide the link for compatible firmware (my pc is HP All-in-one Pavilion 24-b104nx

FirmwareEror.PNG

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Touch screen is not working

@devwel,

 

I recommend you download and install HP support assistant and it will automatically download and install all the latest drivers available for your computer.

 

Here is how it is done.

 

Download link: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

 

  1. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.

    Click Updates in the My notebook pane

  2. Click Check for updates and messages to scan for new updates.

     Updates list in HP Support Center

  3. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.

  4. Click the update name for a description, version number, and file size.

  5. Select the box next to any updates you want to install, and then click Download and install.

  6. Perform any other update management actions as needed.

    • Postpone an update: Click Remind me, and then select a time preference.

    • Delete an available update: Click the Delete icon  to remove the update from the list and record it in the action log.

    • Review updates status: Click Action log below the list to view installed, postponed, or deleted updates.

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Touch screen is not working

Thanks @The_Fossette for the reply

I have no updates available in HP support assistant. see attached

actually I tried all updates, drivers things before writing this ticket...

I appreciate if you can provide a direct link for the touch screen firmware 

or how can I figure out if it is a hardware or software issue..

 

Noupdates.PNG

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Touch screen is not working

@devwel,

 

I recommend you follow the steps in the below article and run a test on the touchscreen.

 

https://support.hp.com/in-en/document/c03467259

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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Touch screen is not working

@The_Fossette 

I tried the test mentioned in the article below, I got all results "PASS" for the E20200321_190940.jpgxtensive Test

yet, my touch screen is not working

any further recommendations?

 

Thanks,

DevWel

 

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Touch screen is not working

@devwel

 

Please try to re-install the operating system. Back-up the data and try these steps - Using the HP Cloud Recovery Tool 

 

Keep me posted.

 

Have a great day! 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Asmita
I am an HP Employee

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Touch screen is not working

@Ramona1379,

 

The touchscreen uses the Windows built-in drivers and there is no way to download and install the touchscreen driver.

 

Cheers!

The_Fossette
I am an HP Employee

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Message 10 of 27
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Touch screen is not working

HP Pavilion Laptop 15cw1039au

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