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The_Fossette
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Message 21 of 27
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@JP1960,

 

Yes, I did and I have replied to the private message.

 

Cheers!

The_Fossette
I am an HP Employee

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SparkyJS
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Message 22 of 27
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I have this exact same issue.  It has never been fixed anywhere I can find on this board.

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The_Fossette
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Message 23 of 27
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@SparkyJS,

 

What is the exact model for your computer?

What is the exact issue you are facing?

 

Cheers!

The_Fossette
I am an HP Employee

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SparkyJS
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Message 24 of 27
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It is an HP Pavilion All-In-One 27-A227c.  

One day, the touchscreen functionality just disappeared.  I suspect that it was after a Windows 10 update.  

As many others have stated, the touchscreen no longer shows up under the device manager, under recovery, etc.  When the touchscreen drivers are loaded, it says:

This touch panel IC firmware update is for ILITEK only. We identified your
touch panel IC is not ILITEK. Please ignore this firmware update program and exit this program.
This touch panel IC firmware update is for ILITEK only.
Please ignore this firmware update program and exit this program.

Every other feature with this device works fine, and it can be controlled with a mouse and keyboard, but there is no longer touchscreen functionality.  It is like it just vanished one day.

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The_Fossette
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Message 25 of 27
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@SparkyJS,

 

Thank you for the information.

 

I recommend you perform a system restore back to the date when the touchscreen was working fine.

 

Follow the steps in the below article to perform a system restore.

 

https://support.hp.com/in-en/document/c03327545

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

The_Fossette
I am an HP Employee

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takmagic
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Message 26 of 27
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@Devwel - Don't bother backing up all your information and restoring everything back to ground zero...I just wasted a lot of time doing just that hoping that would do the trick and the touchscreen still does not work.  Obviously, from just lurking around this forum, a  LOT of people have the same problem we do.  The solution?  There is no solution.  SHAME ON YOU HP!

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The_Fossette
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Message 27 of 27
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@takmagic,

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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