Touchscreen and built-in Camera no longer working, drivers are also missing

[L4Liza]

Hello and please help!

When I first purchased my PC in 2017 it came equipped with a built-in camera and touchscreen which worked perfectly. However all of a sudden this year both the camera and touchscreen functions no longer work. My PC's specifications are included in the screenshot below (photo with yellow highlight).

The things I tried, unfortunately did not work:

- uninstalling the camera driver from Device Manager, restarting the PC and allowing Windows to automically re-install the missing drivers...this failed and left me without the camera driver.

- updating the touchscreen driver...system message: the best version of this driver is currently installed.

- resetting PC and allowing PC to remove all my data and documents...this did not work and also removed the touchscreen feature and migrated the touchscreen driver, displaying error 45.

- reinstalling Windows...this did not work.

- installing HP drivers for my PC model from HP support website: there is no camera driver available for download and the Touchscreen driver is the incorrect version and fails installation each time...this did not work.

- searching through Windows forums...no answers or resolutions available.

- searching through HP forums...no answers or resultions available.

- troubleshooting...no resolutions found.

The issue:

1. PC used to have Touch and Pen input available but now shows error (photo with yellow highlight) and displays driver error (photo with blue highlight).

2. PC has built-in camera which used to work but now shows error (photo with pink highlight) and uninstalled driver error (photo with green highlight).

Is there any way to fix these errors?

[Hibb1]

Hi,

When you turn the PC on, go into BIOS (keep tapping F10). Once in there, arrow across to the Security tab and down to USB ports / Internal USB ports.

Make sure the INTERNAL USB PORTS are ENABLED. If they are DISABLED, then your touch screen and webcam WILL NOT BE RECOGNISED.

Please advise if this helps.