Touchscreen does not function

[JimReiss]

Touchscreen not functioning. No entry in Device Manage Human Interface Devices section for a Touchscreen Device - I think I'm missing a driver perhaps. Any way to get that, or whatever else I might need to get?

[Garp_senchau]

@JimReiss, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Given that the touchscreen is unresponsive and not listed in Device Manager under Human Interface Devices, it's likely that the necessary driver is either missing or corrupted.

Check for Hidden Devices

Sometimes, Windows hides devices that are not currently connected. To check for hidden devices:

Open Device Manager.

Click on the View menu and select Show hidden devices.

Expand the Human Interface Devices section to see if the HID-compliant touch screen appears.

If it does, right-click on it and select Enable.

Reinstall the Touchscreen Driver

If the touchscreen is still not listed or not functioning:

Visit the HP Support page for your model.

Download and install the latest Intel I2C HID Driver and Intel Chipset Driver.

Restart your computer after installation.

Run HP PC Hardware Diagnostics

To determine if the issue is hardware-related:

Turn off your computer.

Turn it back on and immediately press Esc repeatedly until the Startup Menu opens.

Press F2 to select System Diagnostics.

Run the Touchscreen Test to check for hardware issues.

Perform a System Restore

If the touchscreen was working previously and stopped after a recent change:

Type System Restore in the Windows search bar and select Create a restore point.

In the System Properties window, click on the System Restore button.

Follow the prompts to restore your system to a point when the touchscreen was functioning.

Also, i suggest you refer to this guide: HP PCs - Troubleshooting touch screen issues in Windows 10 | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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