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‎07-31-2020 06:44 AM

HP Recommended
Product: HP ENVY Desktop - TE01-0175xt
Operating System: Microsoft Windows 10 (64-bit)

MY  touchscreen just will not work on my one week old computer.  In device manager HID compliant touch screen I get the following error:

Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

The ACER touchscreen monitor worked perfectly on my old computer.

I tried HP support and they wanted me to pay for help since this was not an all in one computer.  Very disappointing

1 REPLY 1

‎08-04-2020 07:11 PM - edited ‎08-04-2020 07:12 PM

HP Recommended

@Mootman1

 

Welcome to HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Sandytechy20
I am an HP Employee

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