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‎06-26-2019 10:02 PM

HP Recommended
Product: HP Pavilion All-in-One - 24-b030xt CTO (Touch)
Operating System: Microsoft Windows 10 (64-bit)

I have an  HP Pavilion All-in-One - 24-b030xt CTO (Touch). My touchscreen stopped working after I uninstalled my old printer and installed the new printer. I am afraid I deleted the driver for the touchscreen. I have gone through the troubleshooting that HP support suggests on their webpage and virtual chat agent without success. Under my device settings it says "No pen or touch input is available for this display." I know this is incorrect b/c we have had this computer for almost 3 years and we have used the touchscreen continuously. Please help! 

1 REPLY 1

‎06-29-2019 02:52 PM

HP Recommended

@arwgoherd
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, let's perform Microsoft system restore and check,

System Restore returns your computer to the files and settings from the restore point. Your personal files and documents are not affected.

Click here to perform Microsoft System Restore (Windows 10, 😎

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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