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‎06-18-2021 08:06 PM

HP Recommended
Product: All In One
Operating System: Microsoft Windows 10 (64-bit)

My touch screen does not work, shows up no where on the computer that it ever even had it, but it did. I have read countless articles of people with the same issues, but never a solution. On HPs website where it can detect your computer, it clearly says TOUCH. When trying to install the drivers from HPs website, it says

 This touch panel IC firmware update is for ILITEK only. We identified your touch panel IC is not ILITEK. Please ignore this firmware update program and exit this program. 

Does anyone know how to actually fix this? Such a frustrating problem. I have contacted HP support who passed me off to Windows support, and was bounced back and forth between the 2 with no resolution. 

1 REPLY 1

‎06-18-2021 11:43 PM

HP Recommended

@Lindsey13 

 

Sorry, I've got NO IDEA what is your All In One  when you may get thousands of different models/products.

 

Regards

BH
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