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‎10-06-2020 06:38 AM - edited ‎10-06-2020 06:42 AM

HP Recommended
Product: HP EliteBook x360 1040 G6 Notebook PC
Operating System: Microsoft Windows 10 (64-bit)

Dear Customer Support,

 

when I connect my mobile device to a second monitor and use it in duplicate mode, I cannot use the  touchscreen anymore.

 

In extended mode I can use it, after using this fix: https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Lost-Touchscreen-Capability-When-Addin...

 

But it won't work for the duplicate monitor settings.

 

It is a known issue? Or a windows specific problem?

 

The tablet settings for duplicate mode:

AngryTeacher_1-1601987953668.png

 

And for extended monitor:

AngryTeacher_0-1601987940099.png

 

Maybe it is because windows does not recognize the monitors as two different devices anymore?

 

Please help! And thanks!

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