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Solved!

Touchscreen unresponsive, now stuck in system restore loop-Brand New Computer

HP Recommended
HP Pavilion All-in-One - 24-r114
Microsoft Windows 10 (32-bit)

Brand-new HP desktop, slightly over 24 hours old, first had an unresponsive touchscreen. I contacted HP support last night and the technician, through remote control of the newly set-up desktop, ended up resorting to doing a system restore on the system. Unfortunately, we lost connection, as the system restore process has continued uninterrupted now for 15 or so hours. Making my way back from work now, so haven't had a chance yet to see where it is right now, as to whether or not it got out of the system restore loop or not.

 

Now I probably should call HP support tonight to help with safely restoring the system, if it is indeed locked into a restore cycle. My plan, though, at this point is to recover the system back to where it can be operated, factory reset, then boxed back up for a return tomorrow to Best Buy.

 

While I've thankfully had pretty good experience with support, which is infinitely better than Dell so far, I am hoping that the unresponsive touchscreen issue isnt somehow a widespread issue with this model. 

 

For now, any helpful tips on quickly getting system out of the system restore cycle, and getting it to a point where it can be returned would be very helpful.

 

 

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HP Recommended

Good news: I have just returned from Best Buy a few hours ago with a new replacement PC, which thankfully has a functioning touchscreen.

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