Trouble setting up a 2nd monitor with Windows 10

[sportsfannky]

Hello!  I purchased my new desktop last week and have been trying to connect a 2nd monitor without success - they are not being detected.  I'm using the following as my monitors:

1) Acer X223W (working fine)

2) Sansui SLEDVD244 ( not being detected by Windows - not being used as a TV, just a monitor)

I currently have these monitors connected with a VGA splitter with a VGA cable going to both monitors.

I've tried the internet to solve this and then the HP Virtual Agent (then live agent) - they wanted to send me to HP SmartFriends to bleed more money out of me!!

I would appreciate any help that anyone might have.  Also, if anyone knows about Sansui, what input channel should I be on?  Couldn't find anything on the internet that really covered that info.

Thanks for your time!!

[sportsfannky]

Since my last post, I've have discovered that the cables are good as I tested them through my laptop.  So, the issue is with the desktop.  I've tried updating, deleting, and rolling back my display adapter (Intel UHD Graphics 630) and still no luck.

I appreciate everyone for looking at the issue and hopefully, this extra info may help someone figure out my issue.

Thanks again for taking the time to look at this issue!

[Echo_Lake]

@sportsfannky

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help, the Computers and TVs have a wide variety of video connection types. The video connection on your computer must match the connection on your TV or monitor.

note: If your PC only has DVI and your TV does not have a DVI port, you can use a special adapter or converter cable.

1. Select a connection type based on your second monitor.

   • Monitor: VGA or DVI cable

   • TV: Video (composite) or S-video cable

   • High Definition TV: DVI or HDMI cable

2. Connect the TV or monitor to the computer using the cable you chose.

3. Connect a power cable to the TV or monitor, and then turn it on.

4. TV connections only: Change the TV video input source to match the video source connection from the computer (Line-1, Video-1, HDMI, etc.). Refer to documents that came with the TV for instructions.

   Depending on the TV, the image quality might not be as good as that of a monitor.

5. Turn on the computer.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[sportsfannky]

Hi Echo.  Thank you for responding.  Since my last post, I've tried numerous things to solve my problem.  I reached out to Intel and downloaded their Driver & Support Assistant, contacted Windows numerous times and did a clean install, downloaded and ran HP's Support Assistant, swapped out monitors so that they're identical, and tried numerous different things concerning the graphics driver - all without success.

I had Windows work on my computer remotely and based on the opinions of several different people and my experience, I think there is an issue with the graphics driver.  

Before writing this, I read that others are having the same issue as I am with the model computer.  After dealing with this issue for 10+ days, I'm inclined to return this computer.

I'm going to look into this but will wait to hear if you have any other ideas to solve my issue.  Thanks for your time.  Also, what is the best way to clean out this computer for return?

[Echo_Lake]

@sportsfannky

Thank you for posting back.

I would request you to contact our Support and our Support Engineers should be able to Remote into your computer and sort this out. HP Support can be reached by clicking on the following link:www.hp.com/contacthp/