• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Locked

‎03-30-2020 09:43 PM

HP Recommended
Product: HP 22yh
Operating System: Other

I use my monitor between my work ThinkPad and my MacBook. Suddenly, when using with my MacBook, two large grid lines appeared on my monitor display. I would assume damage, but I had not touched my monitored nor moved the desk that it sits on. The monitor was only purchased about a month ago in anticipation of having to work from home. The screen is still very usable, but these two lines will be irritating. Has anyone else experienced this?IMG_2236-2.jpg

Tags (2)
1 REPLY 1

‎04-03-2020 08:30 AM

HP Recommended

@lilianac

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

This does look like a Hardware issue. Please check in BIOS if you see those lines

 

Shut down the Notebook and upon restarting keep tapping on F10 till you see System Configuration Menu

 

If the issue persists in BIOS, please contact HP Support for Service Options

 

Click on this link - www.hp.com/contacthp/ and select your Country to get the Contact details for HP Support

 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

 

 

KrazyToad
I Am An HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.