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HP Recommended
HP Pavilion 32 QHD
Microsoft Windows 10 (64-bit)

Hello, 

What USB C Thunderbolt cable is compatible with HP Pavilion 32 QHD?  I keep getting the following message: 

USB-C:

Caution - An unqualified USB-C cable has been detected. 

Please use a qualified HP USB-C cable supported by this monitor to ensure the best performance.

 

The monitor didn't come with any USB-C cables, and the one I purchased works perfectly fine, other than that error message everytime I turn the monitor on. So really I'm just trying to find a way to disable/remove that message.

 

Unrelated to that, said USB-C cable is currently connected to my Windows laptop, and again that works fine. However when I tried to connect it to an Elgato Thunderbolt 3 Dock, and then connect the Dock to my laptop, the monitor didn't get recognized at all. That setup only works if I connect the monitor to the Elgato Dock via DisplayPort. Any idea why? I know the Dock does have 2 Thunderbolt 3 ports to connect a monitor to.

 

Thanks.

3 REPLIES 3
HP Recommended

@giodibe86 -- use the "search" function within this discussion forum, 

searching for "unqualified USB-C cable", and you'll find that your question has been answered.

 

HP Recommended

Thanks, but I had already searched this forum up and down, and found no real solution. My monitor doesn't have a setting to remove that warning, and my cable is USB C 3.1 100W, which is more than what other people recommended here.

HP Recommended

@giodibe86 -- when I did the search that I recommended that you do, I found:

 

https://h30434.www3.hp.com/t5/Desktop-Video-Display-and-Touch/Getting-quot-unqualified-USB-C-cable-q...

 

and:

 

https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/USB-C-to-USB-C-cable-recommendation-f...

 

that provides two completely-different solutions (buy a better cable, or disable the message).

 

QED

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.