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HP Recommended
HP M27fq QHD Monitor

Hi

I bought a HP M27FQ Qhd monitor from HP Store India.

The monitor was delivered and I registered it for warranty on HP Site.

Within 3-4 days, it developed some faults as I could see some horizontal lines on the screen.

Spoke to HP Support and showed them the issue, They advised it to be replaced and I got a new monitor delivered within 3-4 days.

Now the issue is I m trying to register the new M27FQ QHD monitor with the serial number on the HP Website and it says product not found.

I have tried to reach HP Support and they have been absolutely of no real help for the last one month.

The Customer Service Head of India sends a standard email on a daily basis for my case that it is being looked into with no real progress. 

It has been more than a month and they keep on asking the same stuff like new serial number , sales invoice etc inspite of giving them all they need multiple times.

I m really stuck here with no real progress as there is no way of escalating to a higher level.

The emails come from CSS Head India and when I ask why is it taking so long, they have no answer.

They send me a standard templated email every day saying the issue is being looked upon by a team.

I wouldn't advise anyone now to buy from HP Store.

With this kind of experience I would rather go with Amazon as their customer service is far better I believe.

Can someone see this and take it up higher further or at least give me an contact to speak to someone higher.

I m tired of getting standard templated emails with no resolution.  I have a case ID if someone can help me out.

Thanks

6 REPLIES 6
HP Recommended

Hi @sss74,

 

Welcome to HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

 

https://www.hp.com/contacthp/

 

Please feel free to contact us here anytime you need any further assistance.

 

Have a great day!

 

Alden4
HP Support

Raj_05
HP Support Community Moderator
HP Recommended

Hi Alden4

 

Let me first thank you for replying. 

 

I  am not sure if you have read my post. First thing I did was speaking to HP Support via giving out explanations and a case was created nearly 2 months back.

 

Once the case was created, the Customer Service Head spoke to me. A call was being made daily to let me know it has been forwarded to concerned team and I was ok with it as I spoke to a person.

 

Due to work reasons I had to travel to other country and they cant call me on my international mobile number saying its not possible. I cant believe an international company cant call their customer, then I told them to let me know via Email. I was asked the old product serial number and new product serial number many times inspite  of giving them all the work order and invoice information.

 

For the last 50 days daily I get a templated email and nothing useful in it. I wonder what the CSS head does if they cant sort out a small issue which is a product given by them and I am unable to register and they don't have a clue.

I am just going in Circles here.

 

I need to speak to someone above the Head of CSS,  There is no information anywhere how to escalate it further up the chain. The agents don't have a clue, the moment they see the Case ID, they say the same thing concerned team is looking in to it which is the standard answer i get.

 

I am really annoyed with HP now. Yesterday also I got the same templated email from CSS Head. Honestly I wonder if its a bot or someone actually typing with common sense.

 

I hope you get me here, so let me know how to get this sorted with someone to act on it. So if you can help me out escalating it to upper management please let me know.

 

Thanks

HP Recommended

Hi All

Its been nearly 3 months and HP is unable to sort out the issue.

Just a warning to all others I wouldn't recommend buying from HP as the Customer Support is pathetic.

I have been getting emails with different people acting as Customer Service Head and they keep singing the same song every time with no resolution in sight.

I don't expect Customer Service Head for the Country to respond in such a way, and there is no way to escalate it further also. I have given hopes unless someone who has the authority sees this.

Thanks

S

HP Recommended

@sss74 

 

Welcome to the HP support community.

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community. 

Sandytechy20
I am an HP Employee

HP Recommended

Hi Sandytechy20

Thanks for replying and bringing it to attention of concerned people.

I have already given many times the same details to different people who are all Customer Service Heads.

I get an email on a daily basis asking the same, so would it be someone different this time.

I will keep u posted once I receive anything further.

Appreciate your efforts.

Thanks

HP Recommended

Thanks for sharing.

kohls Credit Card Login

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.