cancel
Showing results for 
Search instead for 
Did you mean: 
ChunderBirds
New member
2 1 0 0
Message 1 of 4
2,566
Flag Post

Unable to activate AMD FreeSync

HP Recommended
HP 25x
Microsoft Windows 10 (64-bit)

I am unable to activate AMD FreeSync on my 25x monitor. When I go into the "Viewing Modes" menu there is an option for "gaming" but not "gaming-FreeSync" as stated in the online manual.

 

I have also tried going into the "Response Time" setting and changing that to "5 (Fastest)" before going back to the "Viewing Modes" to see if that has changed it as has been stated in a few other forum posts such as this one:

https://h30434.www3.hp.com/t5/Gaming-Desktops/No-Freesync-option-in-HP25x-on-screen-menu/m-p/7695947

 

I am using DP 1.2, Windows 10 (64bit) and AMD FreeSync is enabled in my up-to-date Radeon Software

 

Does the "Gaming" mode activate it without telling me? If not then how do I activate it? 

 

3 REPLIES 3
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 2 of 4
Flag Post
HP Recommended

@ChunderBirds Welcome to HP Community!

 

I understand that you are unable to activate the AMD FreeSync.

 

Please refer to the below link.

 

https://www.amd.com/en/support/kb/faq/dh-013

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Keep us posted,

If you would like to thank us for our efforts to help you, 


Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 


Have a great day!

0 Kudos
ChunderBirds
Author
New member
2 1 0 0
Message 3 of 4
Flag Post
HP Recommended

@Praveen196

I do not understand how that link is suppose to help me, on the AMD page it simply states:

Please ensure that the AMD FreeSync capable monitor has been properly configured. Using the On Screen Display (OSD) controls on the monitor, verify that:

  1. AMD FreeSync is enabled
  2. Anti-Blur is disabled
  3. DisplayPort is set to 1.2 or higher

All of which I have done apart from number 1 (obviously)

 

That does not tell me how to enable FreeSync on the HP monitor, because as stated in my last post the section where there should be an option to enable FreeSync under "viewing modes" and then "gaming-FreeSync" (as is established in the manual for the monitor and on many other community posts). There is no option for "gaming-FreeSync" only "gaming" and no message comes up after I have selected "gaming" confirming that FreeSync is enabled.

 

So please tell me how to enable AMD FreeSync, as AMD surely wont be able to tell me how to operate the OSD that HP created for an HP product.

0 Kudos
praveen196
HP Support Agent
HP Support Agent
10,488 10,491 471 748
Message 4 of 4
Flag Post
HP Recommended

@ChunderBirds

 

I understand your concerns.

 

In that case, I would suggets you conatct our phone support and check for the support option. They will help you.

 

Here is how you can get in touch with phone support.

 

 

1)Click on this link - www.hp.com/contacthp/

 

2)Select the product type.

 

3)Enter the serial number of your device or select let HP detect your product option.

 

4)Select the country from the drop-down.

 

5)You should see the HP phone support number or Chat option listed.

 

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

 

Have a nice day!!

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation