Unable to connect video cam and mic. on HP Envy 34 in Curved Display (W3T65AA)

[Alfre344]

I have a Toshiba Kirabook and I have installed my new HP Envy 34 in Curved Display (W3T65AA). I installed all the updates and drivers listed in the HP drivers location after not being able to get video or mic pickup. That is,  am unable to access the embedded video-cam and microphone. I do have the audio speakers in the HP Envy display working and don't have an issue with this. I connected the HP monitor display via the HDMI port and I also connected my laptop's USB-A port to the back of the HP monitor as was suggested in order to access the video-cam and microphone but the laptop is not detecting any devices in my device manager. Is there some trick or some way to be able to add these devices? I looked in the forum and found some cases that sounded the same as me but I was not able to address my issue. Thank  you.

[praveen196]

@Alfre344 Welcome to HP Community!

I understand that you are unable to connect video cam and mic.

Do not worry. I will try to fix the issue.

Have you tried this monitor with a different computer?

Please update the firmware and check.

https://ftp.hp.com/pub/softpaq/sp81501-82000/sp81543.exe

I would suggest you perform the system reset and check.

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!
 

[Alfre344]

Thank you for your reply. I am sorry I did not get back to you earlier. I finally got a new system to try and it's the same. When I plug in the USB, I don't get the Windows 10 system to trigger that a new USB has been plugged in. I installed all the diver in the HP website.

https://support.hp.com/us-en/drivers/selfservice/hp-envy-34-inch-displays/7308754/model/13083195 

Thank you for your help.

[praveen196]

@Alfre344 

Thank you for the update. 

In that case, I would suggest you contact our phone support and check for the support option. They will assist you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!